AVG internet Security

Hello Armando.
Are you referring to the password set to protect AVG Internet Security settings from unauthorized access? I would like to inform that this is not necessarily same as AVG MyAccount password. 
It cannot be reset. If you have reset AVG MyAccount password, it does not work for unlocking access to program. 

Please share a screenshot of the password request to confirm and assist you further.

The system does not allow you to take a screenshot, I send you a photo of what appears when you want to update the virus definition on the LaptopUser-added image

Hello, what can I do? My Avg Security, does not recognize my password, when I want to manually open the virus definition or open the options? I even changed that password and I can't even access it!  Please, help me!

Hello Armando.
Are you referring to the password set to protect AVG Internet Security settings from unauthorized access? I would like to inform that this is not necessarily same as AVG MyAccount password. 
It cannot be reset. If you have reset AVG MyAccount password, it does not work for unlocking access to program. 

Please share a screenshot of the password request to confirm and assist you further.

The system does not allow you to take a screenshot, I send you a photo of what appears when you want to update the virus definition on the LaptopUser-added image