AVG is asking me to purchase products I have already purchased

AVG Protection
3

Hello, Georgina.
Thank you for reaching us with your concerns. I see that you purchased AVG Ultimate (2 year subscription) for unlimited devices on 29th Dec 2017. Please be informed that this includes both AVG Internet Security and AVG TuneUp features. It does not include Password Protection and it has to be purchased separately.

I regret to inform you that the transaction settlement has not yet occurred for this payment. I would request you to wait for another 24 hours for the payment to process and get back to us for help to activate the paid subscription of AVG Ultimate on your PC.

1

I have purchased AVG Total Security, Tune up and password protection for a 2 year period but yet it continues to ask me to purchase these products and yet my purchases are for a 2 year period & I purchased all the above products December 29th, 2017 at 5:00pm
Please show me how to stop this annoying issue!?!  Thank you,
Georgina Vitale

2

Hello, Georgina.
Thank you for reaching us with your concerns. I see that you purchased AVG Ultimate (2 year subscription) for unlimited devices on 29th Dec 2017. Please be informed that this includes both AVG Internet Security and AVG TuneUp features. It does not include Password Protection and it has to be purchased separately.

I regret to inform you that the transaction settlement has not yet occurred for this payment. I would request you to wait for another 24 hours for the payment to process and get back to us for help to activate the paid subscription of AVG Ultimate on your PC.