Teresa, we'd be able to provide the necessary troubleshooting steps if we know which AVG component is causing this issue.
That is the reason we requested you to disable individual components and verify the issue.
Kindly confirm this to assist you further.
Appreciate your efforts so far.
AVG is blocking Bluetooth device. I turned off AVG and my Bluetooth device connected.
What adjustment do I make on AVG settings to allow the USB Bluetooth to connect.
Thank you for confirming, Teresa.
I'd request you to click this link for instructions to allow 'File and printer sharing' in AVG firewall settings and verify if the USB connection is allowed.
Hi Teresa.
We see that you have posted the same query on our Facebook and our suppiort team has responded to it.
Please continue there to resolve this issue.