Avg is blocking my scanner access

AVG Performance
1

Hi Lindsay,

We're glad to help you with this. Sometimes, this might happen if the firewall settings are not modified. We can try modifying the firewall settings.
Before proceeding with that, could you please let us know the exact AVG program name that is installed on your computer or write back to us in an individual post, which will help us to check the product details.

6

Hi Linda,

We are sorry to hear that. We suggest you to change the firewall network profile from "Public" to "Private" and check if that fixes the issue. To change this settings, please open the AVG Internet Security and click on Menu->Settings->Components->Firewall->Customize->Network profile.

Thank you!

5

I see this query was raised back in 2017, I am having the same problem two years later and the instructions above don't work. Suddenly my scanner cannot communicate with my PC and I think it has somethign to do with AVG. Please advise?

2

I had the exact same issue with my HP Laserjet Pro 200 Color MFP (i.e. including scanner) and the above response fixed the problem.

3

Hello Martin,

Thank you for sharing your feedback. This would help the other customers in fixing this issue. Feel free to contact us for further help.

Thank you.

4

I see this query was raised back in 2017, I am having the same problem two years later and the instructions above don't work. Suddenly my scanner cannot communicate with my PC and I think it has somethign to do with AVG. Please advise?