The only shield's on my AVG free version are web shield and email shield. With web shield disabled, I was still not able to send or receive email with the AOL server. However, with Email Shield disabled, I was able to send and receive email with the AOL server. I hope this suggests a "fix" for my email problems. Ohterwise, I will have to look for another antivius provider. Please advise.
Hello Dan,
We're sorry for the inconvenience this has caused you.
We request you to disable passive mode in your AVG Antivirus Free, temporarily disable the individual shields/components of your AVG Antivirus Free & narrow down the shield/component that's causing this issue.
Refer to this article to temporarily disable the individual shields/components of your AVG Antivirus Free.
Keep us updated.
when I installed AVG free on my new windows 11 computer, my Thunderbird email client quit receiving email from and sending email to the AOL server. AVG free worked on my old Windows 10 computer with same Thunderbird/AOL set up. It seems to work work now if I enable passive mode on AVG free. Is there a FIX for this?
Hello Dan,
We're sorry for the inconvenience this has caused you.
We request you to disable passive mode in your AVG Antivirus Free, temporarily disable the individual shields/components of your AVG Antivirus Free & narrow down the shield/component that's causing this issue.
Refer to this article to temporarily disable the individual shields/components of your AVG Antivirus Free.
Keep us updated.
We appreciate your efforts in trying to narrow down the cause of this issue.
In this case, we request you to reinstall your AVG Antivirus Free using our Clear tool & check if the issue still persists.
Please refer to the below articles to perform a clear reinstallation of your AVG Antivirus Free:
Keep us updated.