AVG is blocking Outlook / Gmail sync, error 0x800CCC1A

AVG Protection
6

Ditto what 'Leanne TP' wrote above.  It's annoying to not have the answers readily available.
Please advise as to fix using gmail/Outlook.

1

I am using Gmail with my fully up to date Windows 10 laptop Outlook 365 (v 2101) and AVG Internet Security paid version (v 21.1.3164). Trying to troubleshoot this error I’ve completed every step I could figure out short of removing AVG and replacing it with another antivirus which I am seriously considering doing.

  • Uninstalled and reinstalled AVG – latest version running.
  • Checked port numbers within AVG– they match those Gmail recommends.
  • Downloaded security certificate from AVG following other troubleshooting tickets I’ve found and added to my laptop.
  • Checked that Gmail has IMAP enabled.
  • I have enabled 2-step authentication for Gmail and created an application password specifically for Outlook.
I can check and download the email without issue. But I cannot send email nor will the folders sync unless I disable the AVG email shield. I receive the message “your server does not support the connection encryption type you have specified.” Error number is 0x800CCC1A. When AVG email shield is disabled Outlook incoming/outgoing/syncing email works without issues using my current Outlook/Gmail settings. The point is that I absolutely want to scan all incoming/outgoing email – that’s what the antivirus is for and don’t want to disable AVG email. My incoming port (IMAP) is 993, SSL/TLS. Outgoing port (SMTP) is 465 SSL/TLS. Outgoing server requires authentication. Any further recommendations would be hugely appreciated as I’ve lost so much time trying to troubleshoot this issue and I am so frustrated with AVG.
2

Hello, I am having the same issue.
Why do you send emails rather than provide the help here?

Like M Philips above I have a fully paid subscription and am very annoyed that suddenly programs that I was using a couple of weeks ago appear to have disappeared from my computer and I am unable to download and reinstall!  

5

Greetings,

We're sorry for the inconvenience caused.
To further investigate this & assist you, we've sent you an email with detailed instructions to contact our addiotional support.
Please check your inbox/spam folders to find the email and use it to contact them.

3

Hi Leanne,

We have replied to your original post.

Please keep the conversation under a single post for quick resolution.

4

Ditto what 'Leanne TP' wrote above.  It's annoying to not have the answers readily available.
Please advise as to fix using gmail/Outlook.