AVG is causing Dropbox to crash

AVG Protection
12

Dear Aravind,

I'm experiencing the same problems, can you indicate if a fix is ready for this problem?

Regards,

Erik

13

Hello Bala,

AVG Internet Security
Version number: 16.51.7497
AVG Framework Version:  1.62.1.59918
AVG Setup Version:  1.61.1.59917
Virus database version:  4540/11798 (3/11/2016, 3:37PM)
LinkScanner version:  2847
Anti-Spam version:  8.0.2

Program file version:  2016.0.7497

1

AVG Updated today 3/11/2016.  Now, it's causing Dropbox to crash upon Dropbox startup.  If I disable AVG temporarily, Dropbox starts as normal.  Error code 0xc0000005.

Anyone else having this issue and any fixes?

AVG Internet Security, version 1.62.1.59918

2

Hello Erik,
We understand your concern.
I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
Feel free to contact us for any further assistance. Thank you.

3

Bala,

Thanks for the help.  Any idea what is causing this issue?

10

Dear Aravind,

I'm experiencing the same problems, can you indicate if a fix is ready for this problem?

Regards,

Erik

7

AVG Removed used, then reinstalled per the instructions above.  Same issue.

8

Pleased to know your issue has been sorted out, Joe. We appreciate your valuable effort in trying to fix it.

9

No, I didn't want to add such a common program to the exception list, but I was able to figure out a workable solution.  Thanks for all your help, though.

11

Thank you for trying the remover tool instructions once.
Did you try adding the Dropbox to the AVG's Exception?

5

Hello Bala,

AVG Internet Security
Version number: 16.51.7497
AVG Framework Version:  1.62.1.59918
AVG Setup Version:  1.61.1.59917
Virus database version:  4540/11798 (3/11/2016, 3:37PM)
LinkScanner version:  2847
Anti-Spam version:  8.0.2

Program file version:  2016.0.7497

6

Hello Joe,

Sorry for the inconvenience caused.
Have you installed the 2016 version of AVG internet Security program?
Please check for it by click on the Support tab on the AVG program dashboard and confirm us with the version.

4

You are welcome.
We aren't sure of the exact reason for this, we have to analyze the log files and only then we can come any conclusion.
Did you try reinstallation of AVG by using the remover tool?