AVG is not turning ON

AVG Protection
3

Hello MengYing,
Thank you for contacting AVG Community Support.
We understand that you are unable to turn on AVG shields.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that this issue has been escalated to our senior technical team and our team will contact you via email to help you further.
We request your patience and understanding.
Thank you.

1

Hi, I have a subscription and it shows active when I go to AVG page or app on my laptop. But it never turns ON to protect my device. I already spoke to AVG online help and still waiting for a solution. I need an answer and a method to solve this issue. Otherwise I can't continue my subscription, as it makes no sense.

2

Hello MengYing,
Thank you for contacting AVG Community Support.
We understand that you are unable to turn on AVG shields.
We are really sorry to know this. We'll certainly check and help you out.
Upon checking we see that this issue has been escalated to our senior technical team and our team will contact you via email to help you further.
We request your patience and understanding.
Thank you.