Avg is showing identity not protected

AVG Protection
3

Hello Terence.
We regret for the inconvenience caused. Please follow the instructions on the article http://avgread.me/1guEXlJ to fix the issues with the Identity protection program. Please feel free to contact us for further assistance.
Thank you.

1

My avg is showing identity not protected. It says fix now which does not work, neither does restarting the computer? can anyone help me?

2

Hello Terence.
We regret for the inconvenience caused. Please follow the instructions on the article http://avgread.me/1guEXlJ to fix the issues with the Identity protection program. Please feel free to contact us for further assistance.
Thank you.