AVG is taking money from my bank account but I have no AVG

AVG Subscription
3

Hi Luke,

We acknowledge your refund request.
Our refund policy allows us to initiate refund for orders that are within 30 days from purchase.
Upon checking your account, we see that you've been charged NZD 54.99 for the renewal of AVG TuneUp on 2019-06-19.
Reason being, the subscription was enrolled to automatic renewal during the time of purchase. We do send pre-billing notification prior 30 days of subscription's expiry.
This email also contains instructions on how to cancel the subscription. As it isn't recommended to share the order details over this public post, we've sent you an email requesting few info to locate the other charges.
Please revert to us via email with those info. Thank you for your understanding in advance!

1

AVG has been taking money from my bank account as below but I have no paid AVG services. Any idea why this might be happening? and how I can stop it and get my money refunded?

2 Jul 20192 Jul 2019DRI AVG Technolog 27 - DEBIT– $54.99  
25 Jun 2019     
25 Jun 201925 Jun 2019DRI AVG Technolog 19 - DEBIT– $54.99  
2 Oct 2018     
2 Oct 20182 Oct 2018DRI AVG Technolog 27 - DEBIT– $79.99  
12 Jul 2018     
12 Jul 201812 Jul 2018DRI AVG Technolog 09 - DEBIT– $54.99  
4 Jul 2018     
4 Jul 20184 Jul 2018DRI AVG Technolog 01 - DEBIT– $54.99
Much appreciated in advance, Luke
2

Hi Luke,

We acknowledge your refund request.
Our refund policy allows us to initiate refund for orders that are within 30 days from purchase.
Upon checking your account, we see that you've been charged NZD 54.99 for the renewal of AVG TuneUp on 2019-06-19.
Reason being, the subscription was enrolled to automatic renewal during the time of purchase. We do send pre-billing notification prior 30 days of subscription's expiry.
This email also contains instructions on how to cancel the subscription. As it isn't recommended to share the order details over this public post, we've sent you an email requesting few info to locate the other charges.
Please revert to us via email with those info. Thank you for your understanding in advance!