I have just been told this by ur sales team as ur teach chat are not working.
John: Joe, I just checked the emails that was sent to you
.John: You have been informed that our developers are still working and fixing your case
.John: To improve our product.
So which is it are they looking at a fix or using it as feeback type thing
As what next as u can not fix or help woith any thing so who can ur ceo office details please
i have a right now to hgave them for the no help from any one just lies and lies and lies and TIME IS GOING BY WITH NO NEWS
Hello Joe,
Sorry for the inconvenience caused. We have asked our senior level team to check on your case that has got escalated to our level three technical team. So we are awaiting a response from our senior level team. It might take a day or two to get a reply from them. Your patience is much appreciated. Thank you.
Hi,
I hope this is the right thread to post in.
I have asked before for help but could not find it on here.
So here is the issue and what ur agent on level 1,2 /3 have done in the Last MONTH Since i reported it to u on the 24th October 2015
Please is open ticket ending in14.
Just before the 24 Oct my e-mail software Outlook 2007 started to Mark all e-mail as spam and move it to the junk folder.
So i have contacted ur Support team on the normal level chat they then raised the issue to the remote chat team who then passed it to the high team on there.
The issues seems to have change since then but the issue is still there but now ur anti spam seems to miss a lot of the spam mail off it job - as it does not now mark the lot of the actual spam mail as spam which is should do.
To the AVG Staff on here - u will see a lot of notes and on several times they have raised it as a HIGH job type thing.
I have been told to wait the following 24HRS OR 48HRS OR A FEW DAYS MORE!!!
When i e-mail back from i e-mail i got from when Ur agent did test e-mail i asked for an update and was told in the end to WAIT 10 DAYS!!!
So could u get the teams which are now it seem got the case which i have been told do not add notes to the case notes?
To please send me an e-mail on what they are doing and when i would have some actual news on the issue!!!
As a month on and 2 weeks and still not news from them or on the case notes.
As at this rate i could it seems be waiting for a year - as the agent on the phone say they will e-mail me as soon as possible
So why say u do not have time frames when u agent say thing like that and say wait 24/48/72 hrs or 10 days???
I do hope as it has been a long time with not actual news or help or answer to my request via chat or call staff u can help out as u say support 24 hrs 7 days a week so where is that in this case???
Please do ready all above and the notes which have been added to the case since last time?
Joe, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b00000008r0CAAQ).
AVG Guru
Hello Joe,
Sorry for the inconvenience caused. Your case has been escalated to our concerned team and once we receive an reply from them we will update it in this post. Your patience is much appreciated. Thank you.
Also why is the auto sub system still on???
as i have contacted ur chat team and they logged it with the team behind the sense.
as when i click off still it pops up with this
ErrorError
Something went wrong. Product parameters do not exist.
so need a new ticket or can the level 3 team look at that as well
I have just been told this by ur sales team as ur teach chat are not working.
John: Joe, I just checked the emails that was sent to you
.John: You have been informed that our developers are still working and fixing your case
.John: To improve our product.
So which is it are they looking at a fix or using it as feeback type thing
As what next as u can not fix or help woith any thing so who can ur ceo office details please
i have a right now to hgave them for the no help from any one just lies and lies and lies and TIME IS GOING BY WITH NO NEWS
Hello Joe,
Sorry for the inconvenience caused. We have asked our senior level team to check on your case that has got escalated to our level three technical team. So we are awaiting a response from our senior level team. It might take a day or two to get a reply from them. Your patience is much appreciated. Thank you.
Hi Alan,
i am new to the fourm which is different to the normal type form i use so do not know how to use it.
There is no gudie on it or rules area so i did not know what to do