I just bought an AVG Internet Security for Multi-Device to remove and clean my PC from Win32/Sality virus and resolve some other issues on my PC, just today. It's the $69.36 and had successfully downloaded. But whenever I open the pop up window and check what are the issues, and whenever I click RESOLVE tab, it direct me to buy AVG again!! What is the problem? Why I can use the AVG Anti virus I bought to resolve problem on my PC without paying every time I need to resolve issue on my PC? I had attach screenshot so you see and understand what I am trying to complain.
Hello Alma,
We are glad to clarify it. AVG Internet Security is protection program used to resolve viruses, malwares, threats and advanced issues. As you have initiated smart scan in AVG Internet Security, you are getting suggestion to resolve privacy issues. This can be done by AVG Secure VPN program. If you do not wish to receive these kind of promotional pop-up for other AVG program, you can disable it from privacy settings.
Refer the below article to know how to manage notifications :
Managing privacy settings in AVG products
Once you change the settings, kindly restart the PC and initiate the scan. Now, check the status. We look forward for your response.
Hello Alma,
We are glad to clarify it. AVG Internet Security is protection program used to resolve viruses, malwares, threats and advanced issues. As you have initiated smart scan in AVG Internet Security, you are getting suggestion to resolve privacy issues. This can be done by AVG Secure VPN program. If you do not wish to receive these kind of promotional pop-up for other AVG program, you can disable it from privacy settings.
Refer the below article to know how to manage notifications :
Managing privacy settings in AVG products
Once you change the settings, kindly restart the PC and initiate the scan. Now, check the status. We look forward for your response.
Alma, AVG Internet Security is a real-time online protection software that's always running in the background, even when you've closed/exited the program.
To detect a file as malware, AVG uses heuristics analysis. Heuristic analysis is a method employed by antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses known. In this method, AVG decompile the suspicious program, then analyze the machine code contained within. The source code of the suspicious file is compared to the source code of known viruses and virus-like activities. If a certain percentage of the source code matches with the code of known viruses or virus-like activities, the file is flagged, and the user alerted.
Furthermore, AVG Internet Security provides a range of scans to protect your computer from viruses and malware. Refer to this article to know more about the various scans available in AVG Internet Security.
Please refer to this article to leaen about the AVG Internet Security components that are always working in the background to protect your computer from any kind of online threats/malware.
Let us know if you have further queries.
Hi Midhun,
Are you saying that the AVG that I bought indicated that it protects my personal data, protects my pc from hackers, web & email, protects my pc, etc isn't true? It's actually what it was ticked on boxes before I bought it but so far, the only benefit I got was to scan my computer, that's it. But whenever I scan my computer and some files with Microsoft Defender, the virus is still in my computer. Can you explain if this AVG Internet Security that I paid was only to scan computer?