AVG keep.google.com effect URL: blacklist

Viruses & Threats
9

Hi Panik,

We're glad to look into this & help you.
Please click on 'See details' in the threat notification that you receive from AVG & then share us the screenshot of it for better clarity.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.

10

Repairing AVG Internet Security did not solve the problem. But when I uninstall it and re-install it, the URL:Blacklist problem goes away.

1

User-added image

Why AVG detect keep.google.com in URL:blacklist ?
and how to fix it?

thank you

2

yes I restarted computer many times, and problem still exists. do I need to uninstall AVG?

4

User-added image

I attach the image again. and I already update virus patch. 


virus def lastest update in 23 July 2022 11.16pm ver.220723-4

internet security last update in 27 June 2022 04.28pm ver 22.6.3242 build 22.6.7355.732


please help


many thanks

5

Appreciate your efforts in working towards fixing the issue, Panik.
Would you be so kind to clarify whether you've restarted the computer after updating virus definitions?

6

Hello Panik,
We regret the inconvenience caused.
We need to collect AVG logs to check the issue for that we will send you an email stating the logs collecting steps. 
Kindly check the email and revert back to us.
Thank you for your understanding.

7

Hello Joshua, 

We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.

3

Hi Panik,

We're glad to look into this & help you.
Please click on 'See details' in the threat notification that you receive from AVG & then share us the screenshot of it for better clarity.
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.

8

Unfortunately the problem came back after a few hours. I tried uninstalling and re-installing AVG Internet Security but the problem persist. Please help.