Avg keeps asking to subscripe and pay, for already paid subscription

AVG Performance
3

Hi Rudy,

We could see that you have purchased the product from reseller.
By default, it won't appear on AVG MyAccount page.
To make it visible, we can escalate to senior team. Hence, we have sent an email and requested the screenshot.
Please revert to our email for further assistance.
Thank you.

1

my subscription ended on march 10 2021, I bought a new license on januari 19 2021 (2 years internet security for 10 diveces).  I bought this licence on groupon for a discount price, got the coupon that had to be used on downloadbuilder, entered the couponcode there and got a mail with the activationkey.
yesterday I ran a prestationscan, which gave me al lot of files that should be deleted, when I click on delete, I get a window from avg to buy a subscription ???
when I open the avg application, to look at my subscription, it shows "active, ends on januari 19th 2023, 667 days left"
then I logged in on the website from avg to look at my account, and see that my subscription is not shown, only me expired subscription is shown.  in the faq I see that free subscription are not shown, but I paid for it on groupon.  also the expired subscription has been bought on groupon 2 years ago, and this one I can see.
I now have deleted avg completly from my pc and installed it again using the link from the mail I got from downloadbuilder

https://help.avg.com/en/install/avg-internet-security-multidevice?os=pc
IMPORTANT INFORMATION
Please download, install and activate your software following the instructions given at the above link. If you do not activate then the software will run in trial mode

but the problem is not solved, no subscription in my avg account, and stil getting the message to buy a license after running the prestationscan
also on top of the windows it shows (avg internet security buy now)

all other scan option work, and in the open window I see the 2 basic options and the 3 fully protected options all are in green. this proofs that I have a paid subscription. 

so why do I keep getting the message to buy a subscription after a prestationscan



  
  
  
  
2

Hi Rudy,

We could see that you have purchased the product from reseller.
By default, it won't appear on AVG MyAccount page.
To make it visible, we can escalate to senior team. Hence, we have sent an email and requested the screenshot.
Please revert to our email for further assistance.
Thank you.