AVG Keeps Detecting False Positives, and Adding to Exceptions List Fails

Site Feedback
10

Hi Andrew,
I am sorry to hear that, in order to analyze it please provide us with http://download.avg.com/filedir/util/AVG_SysInfo.exe output (run it after inducing described behavior) and please add detailed description of issue.
Thanks

11

Hi Andrew,
For help on this issue please try reinstall AVG according to this article (http://kb.avg.com/articles/en_US/How_to/How-to-reinstall-AVG/).
Thanks

9

Zbynek,

It has been nearly a year since I posted this issue. I tried the steps in the article, and the problem persisted after reinstallation. I have been forced to simply disable AVG until restart when I need to access these things. I was hoping that additional updates would resolve the issule, but the issue has still not been resolved. Is there anything else I can try?

1

For the past few months or so, AVG has been consistently detecting various application as threats, usually as "General Behavioral Detection." This began with Google Chrome. Later, after I reinstalled Chrome, it began detecting "GOOGLEUPDATE.EXE.", as well as the application that handle Google Voice/Video. There have been a few others that it has detected, and most recently, it has bothered me about some Adobe Flash Player update. 

This has been happening even after an update.

I try to choose "Ignore threat", but it always tells me that adding to the exceptions list has failed. Is there anything I can do to prevent all of my applications from getting stopped?

I have also found that since ths started happening I can no longer install anything on the computer. The installations almost always end in some sort of error.

Is there anything I can do to fix these problems?

Here are my specs:

ASUS G50V
Intel Core 2 Duo P7450 @ 2.13 GHz  2.13 GHz
4 GB DDR2
Graphics card was formerly NVIDIA GeForce 9800M GS (this has been disabled since it broke from overheating)

Running Windows Vista Home Premium 64-bit

5

Hello Andrew. I am sorry to hear that. Please have a look at this article http://bit.ly/1GgMyPc to report the False Positives and try to add the programs to the Exceptions List using the instructions on the article http://bit.ly/18WB2dg . Thank you.

4

Hi Andrew,
I am sorry to hear that, in order to analyze it please provide us with http://download.avg.com/filedir/util/AVG_SysInfo.exe output (run it after inducing described behavior) and please add detailed description of issue.
Thanks

7

It's been a few days, and AVG has started detecting it again despite the fact that it is clearly on the exceptions list.

6

Thanks. I submitted the GOOGLEUPDATE.EXE as a sample. Adding to the excpetions list as described in the article didn't seem to work before, but trying it again and checking "Even when the file has been changed or updated" seems to have prevented AVG from detecting it. I am still concerned about this behavior in general, though, so I would like to hold off on accepting a best answer until it is known why this has happened.

8

Zbynek,

It has been nearly a year since I posted this issue. I tried the steps in the article, and the problem persisted after reinstallation. I have been forced to simply disable AVG until restart when I need to access these things. I was hoping that additional updates would resolve the issule, but the issue has still not been resolved. Is there anything else I can try?

2

Andrew, Have a look @ this article (https://support.avg.com/SupportArticleView?urlname=How-to-report-a-false-incorrect-detection) & also this article (https://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning).
AVG Guru

3

Hi Andrew,
Please provide us with new diagnostic output so we can check it further.
Thanks