AVG keeps on telling me that I am not covered and ask me to purchase PRO

AVG Protection
3

Hello Pierre,
We are very sorry for the difficulties you are currently experiencing. Upon reviewing your account, we see that you have purchased AVG Protection. To activate AVG Protection please follow the instruction http://avgread.me/1HOjOxZ .
Please let us know if the issue still persist. Thank you.

1

I am getting really frustrated with AVG as it keeps on informing me that I am not covered by PRO???
That I need to sign up to get PRO???
That I am not fully protected, etc… etc…
 
Please know that I have renewed my subscription to PRO for 2 years this past 02/2015
 
What can I do to make sure your system work back to normal without all this craziness and make sure I am fully covered as I cannot afford losing my work over this non-working properly AVG 

2

Hello Pierre,
We are very sorry for the difficulties you are currently experiencing. Upon reviewing your account, we see that you have purchased AVG Protection. To activate AVG Protection please follow the instruction http://avgread.me/1HOjOxZ .
Please let us know if the issue still persist. Thank you.