AVG launches browser window with offers. How can I stop this?

General discussion
9

HI - I am still having this proboem with AVG launching my browser without my permission. Can someone PLEASE

4

Hello Robert,
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:

Click o this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 03835773 by copying and pasting it from this message.
Click send output.
As soon as we receive the data, we will analyze the files and provide you with further information.

1

I don't have AVG on my PC. I cannot find any folders or files containing AVG. But AVG s launching my browser AFTER I've turned it off for the night and in the morning I find my browser open to a page offering me a "Crazy offer" from AVG.

How do I stop AVG from hijacking my browser? How do I get rid of whatever AVG has hidden in my registry?

Thanks.

2

Hello Robert,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove traces of the AVG program. 
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

8

Hello Robert,
We regret for the inconvenience caused. We would request you to run AVG remover tool to completely remove traces of the AVG program. 
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

3

Hello Robert,
We would request you to uninstall unknown add ons from your web browsers. Please right click on the desktop shortcuts of your web browsers, click on Properties, check the 'Target' field. It should be “ C:\ProgramFiles\Internet Explorer\iexplore.exe” for IE and “ C:\Program Files (x86)\Google\Chrome\Application\chrome.exe”  for Chrome. Please check and remove if any other text is added to this path. Thank you.

5

After using the remover I discover that my licensed version of TuneUp Utilities is an AVG product. So I didn't remove it. Nor could I find any way in the 'Notifications" section of "Settings" how to turn this unatuthrized launching of my default browser.

So … I would be grateful for your additional assistance in helping me turn this unwelcome feature off.

Thank you.

7

OK - I'll try again! I'm still having this problem. AVG is launching my default browser without my permission and opening a "Crazy offer" webpage. Can someone, anyone PLEASE tell me how I can stop this from happening?

I"m assuming that my AVG TuneUp Utilities 2014 (a licensed version) has inserted some sort of trigger in the software or folder that basically launches the webpage. There is nothing I can find in the programme itself that lets me turn off these unauthorized notifications.

6

Hi - There are no unkown add-ons on my default browser (Firefox v49.0.1) There is no other text added to the shorcut target: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe"