AVG licence not recognised

Hello, Keith.
I could not find any active AVG subscription registered to the email address you used to contact us here. I have sent you an email requesting more details to locate your account. Please check your inbox and spam box as well and revert with requested info to assist you further.

I bought AVG  1yr in December 2017 yet now my protection disappeared last week and I had to install the free Basic protection. How do I get the  protection back? My licence key will not work

Hello, Keith.
I could not find any active AVG subscription registered to the email address you used to contact us here. I have sent you an email requesting more details to locate your account. Please check your inbox and spam box as well and revert with requested info to assist you further.