AVG license updated but VPN won't connect

AVG Protection
4

Sorry for the delay, Seyfullah. 

We see that the issue has been escalated to our Tier 3 technicians to determine the exact issue. Not to worry, they will check with it and get back to you with optimal solution. 

Mostly this issue will occur only when the product doesn't sync properly with your AVG My Account. 

If you would like, you can get refund and purchase the same. Refer this link: https://www.avg.com/en-us/secure-vpn#pc to know the price details for AVG Secure VPN. Thank you!

14

Hello Seyfullah,
I understand that you want to receive a refund for AVG Secure VPN purchase. If you will click "Cancel Subscription" in your AVG MyAccount, then the automatic renewal for that order will be cancelled. You have to request for a refund separately, if you wish I will submit a refund request in your behalf or you can  also submit a refund request by clicking here.
Best regards,
Alok.

12

Seyfullah,

I would request you to reconnect with our chat support or post your own query here because we could not find your email address information. If you choose to connect with our chat support, please request for instructions for free migration to AVG Internet Security - Unlimited in chat itself.

I would also like to inform you that Log me in is a secure desktop remote tool through which we can securely access your computer and perform the necessary tasks to fix the issue. You can see our live session and chat with the customer service representative. If you feel your privacy is being compromised, you can revoke the remote desktop permission at any point of time by just clicking "X" mark in the right top corner of the chat window.

11

Ildiko,

Sorry for the trouble. I see that you have AVG Secure VPN (1 year subscription), AVG PC TuneUp (1 computer) and AVG Internet Security (3 computer) in our records. Here, AVG Internet Security (3 computer) and AVG PC TuneUp (1 computer) will get activated using license number but AVG Secure VPN will get activated using your email address.

Due to recent update, its not possible to activate both at the same time which is a bug where our developers are working on it. However, to fix it quickly, we request you to migrate your AVG Internet Security (3 computer) into AVG Internet Security Unlimited and AVG PC TuneUp (1 computer) into AVG Tuneup Unlimited.

I request you to contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat to perform this free migration and assist you further.

5

Hi,
It is very interesting. I want to check again before the cancel. I run the program and it is done! I do not know how it is work properly, but it does. 

I stay and I thank you all for your support.

1

Hi AVG Community,

I just recently updated my license with AVG (thanks Alok), but now my VPN won't connect and is unavailable. 

Can you help me get my VPN running again please?

Thanks for your help,
ildiko

13

Sorry for the delay, Seyfullah. 

We see that the issue has been escalated to our Tier 3 technicians to determine the exact issue. Not to worry, they will check with it and get back to you with optimal solution. 

Mostly this issue will occur only when the product doesn't sync properly with your AVG My Account. 

If you would like, you can get refund and purchase the same. Refer this link: https://www.avg.com/en-us/secure-vpn#pc to know the price details for AVG Secure VPN. Thank you!

6

Seyfullah,

I would request you to reconnect with our chat support or post your own query here because we could not find your email address information. If you choose to connect with our chat support, please request for instructions for free migration to AVG Internet Security - Unlimited in chat itself.

I would also like to inform you that Log me in is a secure desktop remote tool through which we can securely access your computer and perform the necessary tasks to fix the issue. You can see our live session and chat with the customer service representative. If you feel your privacy is being compromised, you can revoke the remote desktop permission at any point of time by just clicking "X" mark in the right top corner of the chat window.

7

I did not receive an email. I think you can not solve the problem. I offer an opinion to solve this. I was bought 1 years subscription on AVG Secure VPN program. First, you should cancel and refund my subscription. After that, I will buy on your website. But you must guarantee me exact price of the subscription. I saw a different price on your website.

8

Seyfullah, 
Glad to hear that the issue has been resolved now. We appreciate your efforts and patience, thank you for updating the status with us and for choosing AVG. Please feel free to contact us if you have any further questions.

10

Yes, Seyfullah.

They are currently analyzing your logs and will get back to you via email with a resolute solution.

2

Hello Seyfullah,
I understand that you want to receive a refund for AVG Secure VPN purchase. If you will click "Cancel Subscription" in your AVG MyAccount, then the automatic renewal for that order will be cancelled. You have to request for a refund separately, if you wish I will submit a refund request in your behalf or you can  also submit a refund request by clicking here.
Best regards,
Alok.

9

Hi,
When I click the "Cancel Subscription" button on My Account Page, I see that info;

"Because you've paid through February 17, 2019, your subscription will continue to that date.
After that date, your AVG Secure VPN will stop working."

But I want to cancel for good. This cancelation is not offering any refund. You know, I want to use the product, but it is impossible now.

3

Ildiko,

Sorry for the trouble. I see that you have AVG Secure VPN (1 year subscription), AVG PC TuneUp (1 computer) and AVG Internet Security (3 computer) in our records. Here, AVG Internet Security (3 computer) and AVG PC TuneUp (1 computer) will get activated using license number but AVG Secure VPN will get activated using your email address.

Due to recent update, its not possible to activate both at the same time which is a bug where our developers are working on it. However, to fix it quickly, we request you to migrate your AVG Internet Security (3 computer) into AVG Internet Security Unlimited and AVG PC TuneUp (1 computer) into AVG Tuneup Unlimited.

I request you to contact our technical support team https://support.avg.com/support_contact_form?l=en via online chat to perform this free migration and assist you further.