Hello Jose,
Sorry for the inconvenience caused.
Are you referring to the AVG Anti-theft feature of AVG Antivirus for Android?
I have a Samsung J2, and everytime I try to use the Locate tool, it shows me a message saying the Locate tool can't be used on that particular phone. The tool works great in other devices!!
Well, my point is: How can I use the Anti Theft tool in that particular device? is it possible?
Well, my point is: How can I use the Anti Theft tool in that particular device? is it possible?
Hello Jose,
Sorry for the inconvenience caused.
Are you referring to the AVG Anti-theft feature of AVG Antivirus for Android?
Jose, This Community is basically English language… Query translation…
Sorry, but your device, SM-J200M, can not be controlled by the website of theft. You can also run the Anti service to send text messages (SMS) to your device. For more information, click here.
AVG Guru
Exactly! The phone asks me to sign in or create a Samsung account in order to set ON the google location tool in Android, but I've done that already. I mean, I created an acoocunt and activated the google location tool, and the Anti-theft thing doesn't work and keeps showing me this message: "Lo lamentamos, pero su dispositivo, SM-J200M, no se puede controlar mediante el sitio web de Antirrobo. Puede ejecutar también el servicio Antirrobo al enviar mensajes de texto (SMS) a su dispositivo. Para obtener más información, haga clic aquí."
Jose, we request you to contact our mobile team regarding this query.
Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Select the option as "YES" and the operating system as "ANDROID"
Fill in all of the details and at the bottom you will get the option to get "answer via email"
Once your request is submitted you will be getting the prompt answer via email from our mobile team.