Hello Don,
Are you getting any error in AVG Zen user interface? If so, do you encounter that error while performing any actions with AVG? If so, please share the screenshot of that error to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Don, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
YOUR ZEN.ZUI HAS PERFORMED ERRONEOUS ACTIVITY 6+ HRS BEFORE COMPUTER TIME AND BEFORE ACTUAL TIME. IT APPEARS THIS WAS THE CAUSE FOR COMPUTER LOCKUP. I HAVE COPIED A FEW LINES OF YOUR ZUI.LOG THAT ARE OBVIOUSLY NOT TODAY'S ACTUAL DATE/TIME: EXAMPLES WITH DATE OF 2017-08-22 (COPIED AT 8:30 PM ON 2017-08-21, CONTACTED TECHNICAL SUPPORT ABOUT PROBLEM AT 9:10 PM 2017-08-21)
examples:
[ZEN.ZUI] INFO 2017-08-22 00:00:42,589 DESC-7D PID:8368 THID:9604 ID:05CAAD60-88CD-4DD5-98C9-8846A82805E6:1872.205775.da1fe12726f4391456b88c24d46417b852429546.3 MSG:aCYTZwUjNyl46mGg1PhITIXoBO3oMH2wVwhQioA==
[ZEN.ZUI] INFO 2017-08-22 00:03:49,180 DESC-7D PID:8368 THID:9604 ID:05CAAD60-88CD-4DD5-98C9-8846A82805E6:1872.205775.da1fe12726f4391456b88c24d46417b852429546.3 MSG:aCrCXS+RB6kn4utGUY8sCGKNClq8YOxzgyDUCtg==
/ continuous erroneous logs to /
[ZEN.ZUI] INFO 2017-08-22 03:44:50,563 DESC-7D PID:8048 THID:4028 ID:00D168EB-7925-4576-ABA8-5FDDED0C7313:75.205775.da1fe12726f4391456b88c24d46417b852429546.3 MSG:aBwx2NG2tC7FF7z4EQAve7fsrrpaxLktTz5falZAnm99PauSJMropg9RI20YKVwhre13H6DMvfLhhkp7XDmuKLnhNa0cI0zjCKYgZT0AHguvzLNzX+W99FMGXxsSbK5mMaRyakxnEVI3/bfJtcDJ3Ehx2k8NeRwGkGQ==
[ZEN.ZUI] INFO 2017-08-22 03:47:41,254 DESC-7D PID:8048 THID:6776 ID:05CAAD60-88CD-4DD5-98C9-8846A82805E6:1872.205775.da1fe12726f4391456b88c24d46417b852429546.3 MSG:aCrCXS+RB6kn4utGUY8sCGKNClq8YOxzgyDUCtg==
Hello Don,
Are you getting any error in AVG Zen user interface? If so, do you encounter that error while performing any actions with AVG? If so, please share the screenshot of that error to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Don, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru