Hi Anna,
We regret for the inconvenience caused.
We are currently aware of the issue preventing customers from logging into AVG MyAccount. Our developers are diligently working on it and will be fixed as soon as possible.
On checking your account, we could see that you have been charged for the renewal of AVG Ultimate (1 year subscription) on 2019.7.14.
If you wish, we can help you to get refund. Once refund gets completed you can contact our sales team. They will help you to renew the product at a discount price.
Awaiting your confirmation.
Could you please help fix the login to AVG website as well as refunding partial amount, if possible? I've been trying to get into my account since Friday 07/12/2019 on Chrome, Microsoft Edge and Firefox due to receiving an email from AVG that I had a few days left to renew where there was a 10% discount. I also received an email from my bank that AVG charged in full without a discount. This morning, I used my phone to reset my password where I found my new activation code, but it does work when entering on my computer. At this point, all I could do at this point is to sign in through the Community Help page, but it doesn't actually let me go into my AVG account. If you could help that would be much appreciated. Thanks.
Hi Anna,
We regret for the inconvenience caused.
We are currently aware of the issue preventing customers from logging into AVG MyAccount. Our developers are diligently working on it and will be fixed as soon as possible.
On checking your account, we could see that you have been charged for the renewal of AVG Ultimate (1 year subscription) on 2019.7.14.
If you wish, we can help you to get refund. Once refund gets completed you can contact our sales team. They will help you to renew the product at a discount price.
Awaiting your confirmation.
Thank you for confirming, Anna.
Your refund request is under progress. Our refund team will initiate it and get back to you via email.
You can place a new order once the refunded amount is credited to your account.
Thanks for quickly handling this issue! I'll renew once I receive an email from the Refund team and/or see in my account. Thanks again.
Our pleasure, Anna. However, upon checking our records, the email confirmation triggered to you has failed to reach you. Hence, we've resent the email to you.
You can reach our billing team via chat using this link to check the available offers for the renewal & renew at a discounted price.
Thank you for your understanding in advance!
Thanks for getting back with me and yes, I confirm to be refunded of the full amount and renew the product at the discount price. I have already contacted the Sales team of the situation this morning as well. Please let me know if there's anything else I need to do to speed this process. Thanks.