AVG Mac OS Catalina

Mac products
5

Hello Jeff,

We're sorry for the inconvenience caused. Thank you for sharing the error logs.
Please check and mention the name & version of the AVG program you reinstalled.
Could you let us know what exactly happened when you tried to access your AVG program?
Did you receive any error message or blank screen?
Awaiting your response.

1

I just reinstalled AVG on my mac book and am unable to launch AVG.  I am getting these errors in logs

2020-11-05 19:18:54.834 [Error] [AppFoundationsKit] [ProductInfoWorker.swift:394] > Getting product status failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.836 [Error] [AppFoundationsKit] [ProductInfoWorker.swift:401] > Getting product license failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.836 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:184] > Getting FSShield configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.836 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:192] > Getting WebShield configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.837 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:200] > Getting MailShield configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.837 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:208] > Getting RWShield configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.837 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:216] > Getting GDPR configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"
2020-11-05 19:18:54.837 [Error] [AppFoundationsKit] [ConfigurationModelWorker.swift:224] > Getting DNSShield configuration failed: Error Domain=AVAPIErrorDomain Code=2 "(null)"

2

Hello Jeff,

We're sorry for the inconvenience caused. Thank you for sharing the error logs.
Please check and mention the name & version of the AVG program you reinstalled.
Could you let us know what exactly happened when you tried to access your AVG program?
Did you receive any error message or blank screen?
Awaiting your response.

4

AVG AntiVirus version 19.6

When launched nothing happens, no window pops up, the menu bar doesn't change at all either.

3

Jeff, we will have to check why this is happening.
Hence, we request you to get connected with our additional support.
An email instruction has been sent to you which will help you to get connected.
If the email is not found in inbox do check in spam and junk folders.