AVG mail agent is blocking Vivaldi mail beta

General discussion
6

Hello,

I can't even send an email, the Vivaldi's mail client can't connect or get disconnected whenever AVG mail agent is active.

Here are a bunch of the logs of the mail client :

  • IMAP connection encountered an error! Error: Socket closed unexpectedly!
  • Could not open socket: TLS handshake failed. Reason: net::ERR_SOCKET_NOT_CONNECTED
  • Could not open socket: TLS handshake failed. Reason: net::ERR_CONNECTION_RESET
  • Could not open socket: TLS handshake failed. Reason: net::ERR_SOCKET_NOT_CONNECTED

If I turn off avg mail agent, everything will work fine.

My AVG is up to date, I reinstalled it. I do not use any other antivirus or antispyware.

Thank you.

7

Hello,

Ports are the good ones : 993 imap, 465 smtp.
No way to import mail shield, it does not have such option
I will not be doing tricky things such as disable ipv6 nor changing my dns.
I resolved the issue by turning off mail shield.

If you wish to fix this bug, you may download Vivaldi's browser and take a look at its built-in mail client.

Thanks anyway.

1

Hello,

AVG mail agent is blocking mail client on Vivaldi browser.
Everything goes fine if I turn off avg mail agent…

Please fix it !

Thanks.

4

Hello,

I can't even send an email, the Vivaldi's mail client can't connect or get disconnected whenever AVG mail agent is active.

Here are a bunch of the logs of the mail client :

  • IMAP connection encountered an error! Error: Socket closed unexpectedly!
  • Could not open socket: TLS handshake failed. Reason: net::ERR_SOCKET_NOT_CONNECTED
  • Could not open socket: TLS handshake failed. Reason: net::ERR_CONNECTION_RESET
  • Could not open socket: TLS handshake failed. Reason: net::ERR_SOCKET_NOT_CONNECTED

If I turn off avg mail agent, everything will work fine.

My AVG is up to date, I reinstalled it. I do not use any other antivirus or antispyware.

Thank you.

2

Appreciate your efforts, Morgane.
Please navigate to geek area in AVG program as mentioned in this article to disable 'Scan SSL connections' below Email shield & let us know if it helps.

5

Thank you for updating the status, Morgane.
Scan SSL connections (enabled by default): Enables scanning of emails sent or received using SSL/TLS encrypted connection. If disabled, only emails sent or received via unsecured connections are scanned.
To further check and resolve this issue with enabling the Scan SSL connection, we've sent you an email that offered free additional support to investigate and resolve this issue further.
Please check for the email and revert to us.
Thanks for your understanding in advance.

3

Hello,

Ports are the good ones : 993 imap, 465 smtp.
No way to import mail shield, it does not have such option
I will not be doing tricky things such as disable ipv6 nor changing my dns.
I resolved the issue by turning off mail shield.

If you wish to fix this bug, you may download Vivaldi's browser and take a look at its built-in mail client.

Thanks anyway.