Hello Bas.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hi,
Recently some sites barely load, either extremely slow or it'll say ERR_Timed_Out.
I use google Chrome, but i tested it on other browsers too. Same result.
Whenever i deactivate AVG everything works like a charm, the only time i experience any issues is with AVG activated so i've pinpointed the problem to AVG.
I've tried to make exceptions in AVG which had no effect.
I did a re-install of AVG with no effect.
Can you help me?
Hello Bas.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hello, i've done all of the above before, and i just did it again. Same problem.
It seems to have issues establishing a "secure connection" that's what i notice on Chrome atleast.
You know the little lock to left of the adress bar? When it has trouble loading it changes into an "i".
When i click the " i " it gives the site information and then it says it has trouble creating a secure connection.
Thank you for writing us back Bas,
We have sent you the email regarding this issue. Please check for the email and get back to us.
Thank you for your understanding.
Thank you for the reply, Bas.
Please ensure that the AVG program has the latest patches applied to it. Meanwhile, check to clear all your browser cookies & caches from all the time.Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.
Let us know if this helped.
Awaiting your response.
Like i said, ERR_Timed_Out. Doesn't happen always, But it always happens when AVG is active. When i disable AVG it always works fine. Happens on about a handful of websites i've noticed so far.
This is Chrome, but it happens on all browsers.
Thank you