Hello Peter,
We regret for the inconvenience caused
We could see that your case is under the investigation of our Senior team. They will contact you as soon as possible.
Your patience is appreciated.
I have been in touch with AVG chat several times since 17 March regarding an incompatibility problem with my email. I have twice been given case numbers and assured that it is receiving priority but I have not received any help. Other than cancelling my subscription, how should I proceed? Is this a normal length of time to have to wait?
I have have been patient since 17 March. Your techie has just spent an hour of my life trying (and failing) to fix the problem. As my system worked perfectly before then I ssume that it relates to an update and am surprised that other customers who have the same set-up as me haven't been affected. Maybe they have already voted with their feet??!!
Peter, we are sorry for the delay.
Your case is still being handled by our senior team. As the issue persists with this Outlook issue, they are checking for an alternate solution.
Your patience is much appreciated.