Hello Ellen.
We'd be glad to look into this.
Do you have AVG Secure VPN installed and turned on?
If you do, please turn off the VPN connection and let us know if the issue is resolved.
My HP printer is constantly offline. I have followed all of the steps recommended by the HP site and still printer stays offline and only works if I put in network settings every time I want to print or copy something. The HP site has suggested that my security software my be interfering with the printer. Is this possible and if so, how to correct the problem? Thank you in advance for your help.
Hello Ellen.
We'd be glad to look into this.
Do you have AVG Secure VPN installed and turned on?
If you do, please turn off the VPN connection and let us know if the issue is resolved.