Hello Sharon.
We are sorry for the inconvenience caused.
It could be possible that there are traces of AVG left on your PC from previous installation. We can remove them completely by download an uninstaller and running it on your Mac.
I have sent an email containing attachment to download the uninstaller. Please check your inbox and spam box as well.
HI - I'm going crazy with the multi device AVG update I bought today. I decided to upgrade from free because of recent security issues. Upgraded on my Mac, then installed on my Android phone, then decided to reinstall on my computer. However, can't do it as it says it's already been installed and I need to delete the previous versions. However, there ARE none now on my Mac as I deleted all the earlier versions!
How do I sort this out, please? I currently have no AVG protection despite having forked out £20 for the privilege of upgrading. Why does the system think I still have previous versions on my Mac when I definitely don't?
In this country a product has to be fit for purpose under the law. It seems - at the moment at least - like this upgrade isn't and I will be demanding a refund under the sale fo goods act if I can't get it sorted.
How ironic that the Free version seems to have been more useful!
Hello Sharon.
We are sorry for the inconvenience caused.
It could be possible that there are traces of AVG left on your PC from previous installation. We can remove them completely by download an uninstaller and running it on your Mac.
I have sent an email containing attachment to download the uninstaller. Please check your inbox and spam box as well.