Avg new licence number instalation problem

Other marc vesrtraeten posting (https://support.avg.com/answers?id=906b0000000bp4IAAQ).
AVG Guru

Hello Marc,
We are sorry to know about the inconvenience caused. We request you not to share any personal information(Email address, License/order #) in public forum due to security reasons. We are afraid that you might have installed an old version of your AVG program. To resolve the issue, we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually.

Hello, i just mailed a message to you regarding problemwith installation after received licence numer.
for your info  i bought on line already new license  refverence was [Order number removed]

sorry forgot to indicate this info on my prfevious message.

awaiting your news

regards

Marc Verstraeten

Other marc vesrtraeten posting (https://support.avg.com/answers?id=906b0000000bp4IAAQ).
AVG Guru

Hello Marc,
We are sorry to know about the inconvenience caused. We request you not to share any personal information(Email address, License/order #) in public forum due to security reasons. We are afraid that you might have installed an old version of your AVG program. To resolve the issue, we suggest you to remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually uninstall/delete any remaining AVG applications from 'Control panel' and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually.