Hello, Corina.
We'll certainly help you with this. Could you share a screenshot (http://avgclick.me/getscreenshot) of your AVG dashboard? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have paid for Ultimate and Tune Up
Why is product not working ?
I keep getting a message UI Failed to download and then when I restart service its unprotected etc.
please fix urgently
(ORDER number screenshot removed)
Hello, Corina.
We'll certainly help you with this. Could you share a screenshot (http://avgclick.me/getscreenshot) of your AVG dashboard? Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I have sent all relevant information to you by email.
Thank you for the screenshot.
You have subscribed for AVG Internet Security, TuneUp - Unlimited Devices and AVG Secure VPN under *****@hotmail.com account.
Perform repair of AVG internet Security and check the status.