AVG not downloading

I paid for one yr of AVG a few wks ago for better protection but my computer still shows I have no AVG protection. I have downloaded and get this AVG bar flag across my screen but my computer still shows no protection. When I try to go into your system it says I could have continued a free service. 

Please provide help or I will cancel.
Hello Cynthia,

We can help you with this.
Provide the screenshot of AVG antivirus window here to get further assistance.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.