AVG not excepting renew payment

Ranjani,

Thanks for the response. The Version Im running is 18.1.3044.

Screen shot after logging off and removing license

Betina,
Sorry for the trouble. Please open AVG Internet Security -> Menu -> About -> let us know the version of AVG you have installed to check with the activation process. Recently you  have purchased AVG Internet Security - Unlimited (1 year subscription) and the product which is valid till 2018.8.22 is AVG Secure VPN (1 year subscription). Both are different products,not to worry, you haven't charged twice for the same products.

Hello.
 After paying for a renew yesterday and signing back on into AVG, it did not recognize the change and still should 8 days to expire. My original contract would only expire in later on around  July 2018. I was forced to renew so not to loose protection and now double pay and still nothing. 

 

Betina,

Thank you for the information.

To activate the product, please open AVG Internet Security > My AVG > My Subscription > click Logout > Remove license > You will get an option to Login with your Myaccount credentials. After the activation, check your expiry date ( The expiry date for AVG Internet Security is 2/18/2019).

If you face any difficulties, provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of the activation page to check and assist further.

Ranjani,

Thanks for the response. The Version Im running is 18.1.3044.

Betina, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Betina,
Sorry for the trouble. Please open AVG Internet Security -> Menu -> About -> let us know the version of AVG you have installed to check with the activation process. Recently you  have purchased AVG Internet Security - Unlimited (1 year subscription) and the product which is valid till 2018.8.22 is AVG Secure VPN (1 year subscription). Both are different products,not to worry, you haven't charged twice for the same products.