AVG not recognising other AVG products - STILL

General discussion
5

Hi Richard,

I apologize for the inconvenience caused.

I've sent you an email to reconnect to our Remote Expert to help you with the issue and escalate the case if necessary. Please check your mailbox and connect to our Remote Team.

4

Richard, One point in passing… HMA Support… Have a look @ this AVG article (https://support.avg.com/SupportArticleView?l=en&urlName=Support-for-Hide-My-Ass-Pro-VPN).
AVG Guru

1

I spent “quite some time”  on line on Saturday ( 2 days ago ) with an AVG Technician re the problems I had asked the AVG  Online Forum asked about

( re my AVG  Ultimate NOT recognising that I already HAVE  AVG Tune Up ( and OTHER paid AVG products ) as well )

 

He UNinstalled my copy of AVG  ULTIMATE  ......  and as I watched him remotely work on my laptop,  I commented that he was doing EXACTLY  the same as I had just done – to clear out the old version and install the new one – ( which takes AGES  to complete BTW :o(

 

Anyway – when he finished  It all seemed to “work”  again – and there was no “WARNING that there were 15 problems that I needed to purchase AVG Tune Up to fix”  anymore ....  BUT ....

 

The very next day ( when I turned the computer on again – the SAME  warnings came up again – so nothing has altered after all ..... :o(

 

As an aside – but possibly related TO  all the above .........  I had to use Task Manager to shut down my iTunes program this morning – as it was locking up for some reason ...... and I noticed that EVERYTHING  I have paid for from AVG – IE : My HMA VPN Pro, my AVG ULTIMATE, my AVG Tune Up and my AVG  Driver updater are ALL listed as being “32 bit versions” .................  yet I KNOW  that my laptop is “64 bit version” !?!?! ...................  and I can’t help but wonder IF  this might be “part of the problems”  that I’m having trying to get all the AVG  products to work properly ?!?!?


Rick
3

Richard, One point in passing… HMA Support… Have a look @ this AVG article (https://support.avg.com/SupportArticleView?l=en&urlName=Support-for-Hide-My-Ass-Pro-VPN).
AVG Guru

2

Hi Richard,

I apologize for the inconvenience caused.

I've sent you an email to reconnect to our Remote Expert to help you with the issue and escalate the case if necessary. Please check your mailbox and connect to our Remote Team.