Hi Mugur,
Thank you for reaching out to us with your concern.
We've escalated the issue to our Senior Team and will get back to you as soon as possible.
Thank you, guys
I've had a very good chat with the technical support. The procedure I've used successfully is below:
1/. Unistall AVG through the Terminal application, with the command: /Library/Application\ Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app/Contents/MacOS/com.avg.uninstall
(Command found here http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac)
2/. Reboot the system
3/. I've moved to Trash the applications that were dysfunctional after AVG's strange behaviour of the old version.
4/. Downloaded and installed these applications
5./ Downloaded a fresh AVG. Installed it. Scanned the computer. The new version of AVG still quarantined a few PDFs (strange, because they are not downloaded or received - I-ve generated them myself, on this very computer…), but the applications are ok
Everything seem to work ok, now. Thanks techical support team!
Good luck
I run AVG Ultimate on MacBook Air with OS10.13.3.
Out of the blue the File Shield quarantined "viruses" in randomly chosen PDF files that I have generated myself several months ago as prints of various files. I say random because other files, generated in the smae batch, in the same day were not affected.
Then the file shield quarantined trojans in 3 applications/software that use for several years now. I did not do any updates of these applications before the quarantine. The messages recieved:
– MacOS:BitCoinMiner-AS[Trj]
– file name: libswiftDispatch.dylib
– filepath: /Applications/xxx/path to the file
I said to myself ok, there might have been a threat and I started to contact the developers of the applications that were quarantined (for which I pay licences).
Then I did a minor update of the OS and the computer rebooted.
What it started again, the AVG Ultimate become irresponsive. I click on the AVG icon and nothing happen. I try to re-install the quarantined applications and the installations fail without indication of what is blocking the installation (AVG or other causes)
Anyone can help here?
Thank you
Mugur
Mugur, Also have a look @ this link (https://support.avg.com/answers?id=9060N000000UChkQAG).
AVG Guru
Hi Mugur,
Thank you for reaching out to us with your concern.
We've escalated the issue to our Senior Team and will get back to you as soon as possible.
Thank you for the information, Mugur.
I appreciate your efforts in this matter.