AVG NOT showing as active

Hello Danne,
We regret for the inconvenience caused. Could you please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.

I purchased the AVG pro and could not get it to install and was forced to pay an additional $19.95 to get assistance.  During the installation, we discussed upgrading, which I believe we did.  However, I show just AVG Zen with request to upgrade to Pro. I can't access my AVG to run any security programs and I'm very concerned that my system has been left unprotected.

D'anne, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Danne,
We regret for the inconvenience caused. Could you please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.