AVG not stopping malware

I appreciate you trying to help, but I no longer have AVG installed on my system. I simply cannot trust the package anymore. I have clients who buy and download files from me and I am now the one with egg on my face trying to explain what happened and why the anti-virus package I trusted to protect my files, did not work.

I have loaded another package which promptly found 32 infections and cleared all of them. This is something AVG should have been able to do from the beginnig, but both a normal scan and a deep scan using AVG reported my PC as clean which is was not. Obviously you will need to work on your packages scanning routines as they definately do not work.

AVG only reported the infection when you try to run an infected file. The two infections it did recongnioze was IDP.Generic.461d148461f.3.2 and Win32:MdeClass. These are the actual names repored by AVG. I was offered the choice to quarantine only. There was no cure for these infections offered.

Hello Nico,

I understand the inconvenience.
May I know how did you confirm that your PC is infected with IDP.Generic.461d1484616f.3.2 virus?
Did you run any other third party antivirus program to check for virus?

I have AVG Ultimate, but I am very unhappy with the product. Twice now it let malware slip through without doing anything and I am the one sitting with egg on my face when my clients notify me that the files they have bought from me are virus infected!

On 29 September 2017 I got infected with the FileRepMalware virus. Today (27 November) it was the IDP.Generic.461d1484616f.3.2 virus. In both instances I scanned my computer and AVG CONFIRMED that my system was clean, but when I run one of the infected files, it said that the file was virus infected! How can your PC be clean and virus infected at the same time?

I understand that antivirus protection is not perfect and that there is a slim chance of an infection never the less, but I don't expect to be told that all is well and then it is not! I need to be able to trust my Antivirus package to look after my system, but right now I have no trust in AVG anymore!

Hello Nico,

I understand the inconvenience.
May I know how did you confirm that your PC is infected with IDP.Generic.461d1484616f.3.2 virus?
Did you run any other third party antivirus program to check for virus?

Hello Nico,

I understand your concern. Please be informed that AVG will always detect and move the file to quarantine for safety purpose. If this is a false detection, you can restore the detected file from quarantine. However, if the file is unsafe, AVG will remove the file automatically or you can immunize the file from quarantine folder of AVG. We need to check if you had latest version of AVG and whether it was up to date. Because older version or out of date antivirus may not work much efficiently.

I appreciate you trying to help, but I no longer have AVG installed on my system. I simply cannot trust the package anymore. I have clients who buy and download files from me and I am now the one with egg on my face trying to explain what happened and why the anti-virus package I trusted to protect my files, did not work.

I have loaded another package which promptly found 32 infections and cleared all of them. This is something AVG should have been able to do from the beginnig, but both a normal scan and a deep scan using AVG reported my PC as clean which is was not. Obviously you will need to work on your packages scanning routines as they definately do not work.

AVG only reported the infection when you try to run an infected file. The two infections it did recongnioze was IDP.Generic.461d148461f.3.2 and Win32:MdeClass. These are the actual names repored by AVG. I was offered the choice to quarantine only. There was no cure for these infections offered.