Hello Dave,
I understand the inconvenience.
I request you to perform (repair of AVG Internet Security) to check whether it resolves the issue.
Hello Dave,
I'm sorry to hear that you're experiencing issues with AVG Antivirus reinstallation. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to reinstall AVG Antivirus as quickly and effectively as possible.
Best regards,
Alok.
Beginning 12/12/17 I have been unable to update viruses and receive program updates. The error is an HTTP: error I have seen numerous times in this forum. Could the latest update be the cause or is there something else? Have been a happy paying user for several years without problems for several years.
Did not. Tried to remove and reinstall. Reinstall failed 4 times. Now I am totally unprotected.
Alok, I had a long remote session yesterday. The remote tech took logs and said they would follow up with a senior engineer. No one has followed up with me. I have gone through Clear, Remove and reinstall TEN times. Unless you are a senior engineer I do not beleive another remote session wasting more of my valuable time will be worthwhile. Are you a Senior Engineer and have you seen my log files? Reference yesterday was #05782465
I tried to run AVG Clear and it ran but did not complete and generated no error. Then I ran AVG Remover. Install still failed with same error message as above screenshot. I then tried to run clear in Safe Mode. Same result. Install failed
Hello Dave,
I understand the inconvenience.
I request you to perform (repair of AVG Internet Security) to check whether it resolves the issue.
I appreciate your efforts.
I request you to provide the (screenshot) of error window that appeared for AVG reinstallation to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Dave,
Thank you for providing the screenshot. I would suggest you to run AVG Clear and AVG Remover tool to remove traces of AVG completely and re install it.
Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for help to download and run the tools. Please make sure that you run AVG Clear tool first.
Then click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security for instruction on how to download and install AVG.