Avg not working

Hello Kelli,
We regret for the inconvenience caused. Could you please confirm whether you were installed AVG free or a paid program on your system and also mention your product name to assist further?
Thank you.

Can you please help me with this avg I don't know how to do it! I'm dumb not tablet smart  thank you.  Kelli. Wright

Hello Kelli,
We regret for the inconvenience caused. Could you please confirm whether you were installed AVG free or a paid program on your system and also mention your product name to assist further?
Thank you.