Hello Bonne,
Sorry for the inconvenience caused.
We can understand that your PC is infected with a virus and it couldn't be removed by AVG.
May I know the name of AVG program installed on your PC? Is it free, trial or paid version?
Could you please provide the name of virus that is infected?
Do you have the AVG threat detection window? If yes please take a screenshot of it and provide it here so that we can assist you better.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV .
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi, I have a virus from an internet download and it is stopping my AVG from removing it
Hello Bonne,
Sorry for the inconvenience caused.
We can understand that your PC is infected with a virus and it couldn't be removed by AVG.
May I know the name of AVG program installed on your PC? Is it free, trial or paid version?
Could you please provide the name of virus that is infected?
Do you have the AVG threat detection window? If yes please take a screenshot of it and provide it here so that we can assist you better.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV .
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.