Avg on macOS High sierra won't open interface

Mac products
21

Pascal,

Thank you for waiting patiently. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

26

Alok, Any news (fix) on the log file I send to AVG ?

Regards,

Pascal 

27

Although I have not heard anything anymore, the problem in the last version has disappeared.
I now run version 18.7 and the gui is visible again.

25

@Bhuvaneswari Vairavan Any news from your senior technicians ?

Tried several AV, but still AVG looks the best (based on previous use where GUI was working)

Hope to use AVG and i'm even planning to buy an license when it's working. 

 

Regards,

Pascal 

22

Hello Pascal,

I understand your concern. Please uninstall AVG from the below location and check if that fix the issue.

Run the uninstall script from /Library/Application Support/AVGAntivirus/components/uninstall/

Click on this link http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac to install the latest version of AVG AntiVirus for Mac.

If you face any difficulties, please let us know and we will assist you further.

1

I recently installed avg free on a Imac late 2012.

Although I can see avg running in the background, I'm unable to open the avg interface.

Every solution I found on this forum ( which I tried ) was uninstalling AVG or some Windows avg remover tools ( which naturally won't work on macOS )

Anybody else has some clues how to open the interface from AVG on a macOS ?

-- Pascal

23

Hi Karthikeyan,

Thank you for your answer.
I think you mean?
/Library/Application\ Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app/Contents/MacOS/com.avg.uninstall

I tried that.

Although I can see avg running in the background with the command ps i'm unable to see/open the interface. 

24

Thank you for your answer's.
Checking C:\Programdata or like won't work since I work on a mac :wink:
Uninstalling works fine and installing as well. ( no errors ) 
As said I can see avg running in the background with the 'ps' command but i'm unable to open the interface.

Hope you have a sollution.

– Pascal

17

Thank you for your answer's.
Checking C:\Programdata or like won't work since I work on a mac :wink:
Uninstalling works fine and installing as well. ( no errors ) 
As said I can see avg running in the background with the 'ps' command but i'm unable to open the interface.

Hope you have a sollution.

– Pascal

3

@Santhosh Pannerselvam thank you for your quick reply. Unfortunately this didn't help.

Any other suggestion ?  

10

with all due respect but your developers did not send me an e-mail with the solution. Below you will find the e-mail sent on 14 November.

 

Hello,

Thank you for contacting AVG.

We would like to kindly ask you to accept our apologies for the delay you may have experienced and for all the inconvenience caused. 

The issue has already been escalated to our developers with high priority. Our developers are working on it and hopefully the root cause will be discovered shortly. Your patience is much appreciated! 

Best regards,

Miroslav Rotrekl
AVG Customer Care

 

Again the issue is solved, so no further action is required from AVG.

regards,

Pascal

5

Please let us know what exactly happens after AVG uninstalling AVG.

Do you get any error message or see any other AVG program installed on your computer?

Check in C:\Programdata and C:\Program files(X86).

2

Pascal,

Thank you for waiting patiently. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

12

Alok, Any news (fix) on the log file I send to AVG ?

Regards,

Pascal 

6

Pascal, the escalated issue was internally analyzed by our developers team which was explained to you via email sent on 14th November 2018.
We're glad to know that the issue has been resolved.
Thank you for informing the status here.

7

Hello Pascal,

This shouldn't be happening with AVG on Mac.
However, I have forwarded the case to the senior team for getting suggestions.
Keep checking this post to know about the status.
Your patience is much appreciated.

8

Although I have not heard anything anymore, the problem in the last version has disappeared.
I now run version 18.7 and the gui is visible again.

15

Hello Pascal,
May I know if you have run the file:
/Library/Application\ Support/AVGAntivirus/components/uninstall/com.avg.uninstall.app/Contents/MacOS/com.avg.uninstall to uninstall AVG from your Mac computer?
Best regards,
Alok.

19

Alright, we will escalate the case to our senior team to analyse the issue and to help you in resolving it.

Once we get the reply from our senior team, we will keep you posted about it.

We would appreciate your patience in this matter.

9

Pascal, our senior team is still working on your issue.

Our senior team will get in touch with you as soon as possible providing you the resolution for it.

We would appreciate your patience in this matter.