Hello Bill,
I'm sorry to hear that you're experiencing issues with AVG Antivirus Pro/AVG Cleaner Pro activation on your Android mobile. You can follow the instruction to activate AVG Cleaner and AVG Antivirus on your Android devices. Please open the installed AVG Antivirus/cleaner > Tap on drawer (3 lines) on top-left of the app. > Select AVG Account. > Enter your My Account email address and password. The paid app will get installed automatically. May I know if your AVG Ultimate program is working fine on your computer. If no, please share a screenshot of the installed AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I then tried to install on my Moto G 5 Plus, it installed the free version and I had to pay for the anti virus and cleaner with pay pal before it would work. I thought it was included in the unlimited 2 year subscription I purchased at Fry's. Both are hard to understand and laborious to use. I would like a refund for the pay pal expense and information on how to use the android version for the 2 years I purchased.
Thank You.
Hello Bill,
I'm sorry to hear that you're experiencing issues with AVG Antivirus Pro/AVG Cleaner Pro activation on your Android mobile. You can follow the instruction to activate AVG Cleaner and AVG Antivirus on your Android devices. Please open the installed AVG Antivirus/cleaner > Tap on drawer (3 lines) on top-left of the app. > Select AVG Account. > Enter your My Account email address and password. The paid app will get installed automatically. May I know if your AVG Ultimate program is working fine on your computer. If no, please share a screenshot of the installed AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.