Hello Michael,
Thank you for reaching AVG Community Support.
Please accept our sincere apologies for the inconvenience and disappointment you had with the Firefox discontinuation.
We understand how important it is for our customers to have reliable and hassle-free software, and it is disheartening to hear that we have fallen short of your expectations.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
I am shocked and disappointed AVG have taken this action, especially with no notice. I have been a supporter of AVG for many years and told everyone about your company - I feel like this is a very poorly considered decision.
My immediate problems are: (i) I now have no protection and you have forced me to choose to either change my browser or change my web protection and I need to do that in a hurry when I don't really have time this morning - thanks! (2) I have paid for a contract and still have 227 days left on that contract.
AVG clearly can't be trusted, so I am really unsure about staying with this company. I use Firefox because I refuse to use Google and Microsoft, so I guess these two things mean you are actually wanting to shrink your customer base - great move!
You are clearly not going to supply the service I purchased, so please confirm you will refund my subscription!
Hello Michael,
Thank you for reaching AVG Community Support.
Please accept our sincere apologies for the inconvenience and disappointment you had with the Firefox discontinuation.
We understand how important it is for our customers to have reliable and hassle-free software, and it is disheartening to hear that we have fallen short of your expectations.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.