Hello Sandy.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Recently unable to access my bank website - cannot progress beyond "user name". Discovered that if I remove the AVG extension in Firefox v116, I can proceed as normal!
AVG seems to be removing, not enhancing, my web security - because of one site. I can't remove extensions for one site, but have them working for all the others at the same time?
Any ideas?
Thanks
Hello Sandy.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.
Hi Delli,
I get no error messages when signing in, only that I must “Please enter a value” even though I already have!
A screenshot will not help either, as the only difference between the normal screen and the problem one, is that there appears to be a grey hue to the overall screen.
Sorry, best I can do!
As I said below – if I remove the AVG extension – the login screen works as normal!
Best, Sandy
Thank you for writing us back Sandy,
I will certainly help you with the issue. I would suggest you to ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart computer after successful update & check. May I know what are the AVG applications installed on your computer ?
Awaiting for your reply.