Hi Stefano,
We regret for the inconvenience caused.
We will help you to resolve the issue.
We request you to share the screenshot of the error message to examine further.
Hi, if I disable web-shield I can navigate without problem.
Hi,
since 1 month aprox I have a big problem, when AVG is active I can't navigate in Chrome browser because in all web pages give me this error:
Erro: The connection is not private
NET::ERR_CERT_AUTHORITY_INVALID
Subject: *.avg.com
Issuer: AVG trusted CA
Expires on: 24 jul. 2020
Current date: 22 jul. 2019
PEM encoded chain:-----BEGIN CERTIFICATE-----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wjJzu4Fgewq7Bv/lPXpoGvbwuk62S2m1d4XALA6nVaODEIFuUNITf/R/9b5dLYwT
JWwSY1Sm9oKjjHo9p4oBS7SPe8GgW/asidzIdiAFeGBBulkzvBpSpLpr+vbYfopG
6DGjYOPA6SJZHPCVH7PUoR7JfTai1F4lNtSWui32G0kyvIel0C0FwWwNmX3v4sht
EaLta+YDhxfS0IZrzrNtOaCC1LfS0kijisXP+Tr3R6Ou+msd4pH80gnn
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIDlzCCAn+gAwIBAgIJAKK3LT/5pXUcMA0GCSqGSIb3DQEBCwUAMGIxCzAJBgNV
BAYTAkNaMQ0wCwYDVQQIDARCcm5vMQwwCgYDVQQKDANBVkcxHTAbBgNVBAsMFFNv
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b3BtZW50MRcwFQYDVQQDDA5BVkcgdHJ1c3RlZCBDQTCCASIwDQYJKoZIhvcNAQEB
BQADggEPADCCAQoCggEBAMob1zcTspuaiV0vFudlRUMiMxwLi02RV/m+X2OKwTAu
Afo2uB8G28hd3I+b0ncK+bbwxRJvD166zyh9K+rLcdXR8x3uZqhCxby6AN18HUlE
2TQscCzZu9M4/j0mjOH2p27n6L7qE/LWvOJoe/F4tC8z/0EvUuJGraH8pv1xL+rB
CQomB0N/m3mrsTitxaHbNPP498ohIFRpfuGv/y5k2l8xd5vPwiPiPaEp/ntAUnFc
76dnT3fRMU7sNaNVCN1mPqEULYtAExKaEOy3BDueb28un4b+KjCJXqHixdOdtfZF
PcdtPPa39ymvIRkfuZZuEsAAI7bF0vSeDyITz/qbviMCAwEAAaNQME4wHQYDVR0O
BBYEFAuRXVdSDN7LN0L3+eK8Gie2MronMB8GA1UdIwQYMBaAFAuRXVdSDN7LN0L3
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wezJJoRlLeALz3K4Q9cxi/bhb/nRqOzG5gy5bir4PM73FNPpBXMdX7H2f4uQRJZ/
MdVgrEqT6vd9h6rDdMiN/8qndhSAxfJ/Flef5pcl1+aOsxU7DTuCKPKwCxA7R1OO
l252JPKlG+qoAVa2DQGw7LKGW50t6QyiaqN03vKem7St5TfoZovpobtPw4NE327g
76iCA/9ywZJ7J4vqvn3Nv5BPf6lhrskiJpx7qCB96vXYTMOLbEXeBxaABpeGoDbX
HL7nakPH6uuhkR44490/TsCaWCXqIeqHKdZ5n1F7GEtRgPfkjPulHOHffzifBZti
dOA1qXOqWGhMOc4=
-----END CERTIFICATE-----
If I disable AVG I can use Chrome without problems.
I can use Firefox or Safari wothout problems, only in chrome give me this error.
I use:
MAC IOS: 10.10.4
AVG free last version (today)
CHROME: last version
I tried:
Delete cache, saved data.
Reinstall Chrome
Reinstall AVG
Don't reply me update IOS please...this is not a problem and it is not a professional solution and I don't want update IOS.
Any idea?
Support please
Appreciate the confirmation, Stefano.
This could be caused because 'HTTPS scanning' is enabled in AVG web shield settings. HTTPS scanning is a feature of Web Shield in AVG Antivirus and is automatically enabled when you install the latest version of AVG AntiVirus Free. HTTPS scanning decrypts and scans encrypted traffic to detect potential malware contained on sites using HTTPS connections.
We'd request to uninstall AVG AntiVirus and reinstall to check if that resolves the issue. Appreciate your efforts to resolve the issue.
Thank you for the screenshots, Stefano.
Let us check the components of AVG causing this issue with chrome browsers. Please disable web shield temporarily and try accessing the websites.
Keep us posted here.
Hi,
now I can't make a screenshot, I will send you tomorrow. But is the same you can see here:
NET::ERR_CERT_AUTHORITY_INVALID
Subject: *.avg.com
Issuer: AVG trusted CA
Expires on: 24 jul. 2020
Current date: 22 jul. 2019
PEM encoded chain:-----BEGIN CERTIFICATE-----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MDQGA1UdEQQtMCuCCSouYXZnLmNvbYIHYXZnLmNvbYIVbW9iaWxlcGFydG5lci5h
dmcuY29tMA0GCSqGSIb3DQEBCwUAA4IBAQC5tkMfI9srVQRYmWqVIFs+GMAtVR9v
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JWwSY1Sm9oKjjHo9p4oBS7SPe8GgW/asidzIdiAFeGBBulkzvBpSpLpr+vbYfopG
6DGjYOPA6SJZHPCVH7PUoR7JfTai1F4lNtSWui32G0kyvIel0C0FwWwNmX3v4sht
EaLta+YDhxfS0IZrzrNtOaCC1LfS0kijisXP+Tr3R6Ou+msd4pH80gnn
-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIDlzCCAn+gAwIBAgIJAKK3LT/5pXUcMA0GCSqGSIb3DQEBCwUAMGIxCzAJBgNV
BAYTAkNaMQ0wCwYDVQQIDARCcm5vMQwwCgYDVQQKDANBVkcxHTAbBgNVBAsMFFNv
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BQADggEPADCCAQoCggEBAMob1zcTspuaiV0vFudlRUMiMxwLi02RV/m+X2OKwTAu
Afo2uB8G28hd3I+b0ncK+bbwxRJvD166zyh9K+rLcdXR8x3uZqhCxby6AN18HUlE
2TQscCzZu9M4/j0mjOH2p27n6L7qE/LWvOJoe/F4tC8z/0EvUuJGraH8pv1xL+rB
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MdVgrEqT6vd9h6rDdMiN/8qndhSAxfJ/Flef5pcl1+aOsxU7DTuCKPKwCxA7R1OO
l252JPKlG+qoAVa2DQGw7LKGW50t6QyiaqN03vKem7St5TfoZovpobtPw4NE327g
76iCA/9ywZJ7J4vqvn3Nv5BPf6lhrskiJpx7qCB96vXYTMOLbEXeBxaABpeGoDbX
HL7nakPH6uuhkR44490/TsCaWCXqIeqHKdZ5n1F7GEtRgPfkjPulHOHffzifBZti
dOA1qXOqWGhMOc4=
-----END CERTIFICATE-----
Okay, Stefano.
Please share the screenshot at your convenient time and attach it here.
We will check and escalate it further.
Hi Stefano,
We realize the situation on your part. We will help you to fix the issue at the earliest.
Could you disable web-shield of AVG AntiVirus and check if you are able to access websites?
This will help us to analyze and rectify the error.
Thank you.
Hi, if I disable web-shield I can navigate without problem.