We have installed AVG Console on a new server due the last one failed.
All installation was fine, the issue is we are not able to install agents.
If I download the agent install from the console, it opens and runs then says "Unable to load the policy"
Reading the logs, it would seem the page it's trying to get the policy info from doesn't exist.
I have installed the console about 10 times on 3 different servers all with the same error.
Tried on Windows Server 2012 R2 and 2016.
I've opened a support request but still waiting to hear, any suggestions would be great.
Log:
08/23/21 12:05:41 administ Setup - Auth > WARNING: bIgnoreUnknownCA set 1
08/23/21 12:05:41 administ Setup - Auth > <- Reply to install_invites, HTTP Status = 400, Reply <!doctype html><html lang="en"><head><title>HTTP Status 400 – Bad Request</title><style type="text/css">body {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;background-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></head><body><h1>HTTP Status 400 – Bad Request</h1></body></html>
Hello Paul,
We are sorry for the inconvenience that you are experiencing with our business edition product.
It seems like you have already raised a ticket and an email has been sent 4 hours ago.
If you need further help, please revert to the email.
Thank you.
Hello Paul,
We are sorry for the inconvenience that you are experiencing with our business edition product.
It seems like you have already raised a ticket and an email has been sent 4 hours ago.
If you need further help, please revert to the email.
Thank you.