Avg out of date but can't fix

AVG Protection
16

Hi guys,

I've followed all suggestions on this post to "update" the program. Nothing seems to work, and I don't want to pay to call the hotline. Can someone please help me? Thanks!

-Venesa

13

Hi Bhuvaneswari,
thank you very much, the steps you described solved my problem!!!

12

Hello Martin,

I understand the inconvenience. From the screenshot, I see that the program got corrupted when trying to update the latest version. 
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.

Note: Run AVG Clear tool first and then AVG remover.

3

Hi Bhuvaneswari,
thank you very much, the steps you described solved my problem!!!

1

Hello everyone AVG is telling me it's out of date but when i try to let AVG fix this it comes up with following message:-

C:Progam Files (x86)\AVG\Anitvirus\wsc_proxy.exe

X  Windows cannot access the specified device, path or file.
     You may not have the appropriate permissions to access the item.

I've looked at the permissions on this file as an administrator and the only box that is not ticked is the "special permissions" box.

Please help as i'd like to have AVG up to date. Is it still offering protection in the meantime ?

Kind Regards 

Richard

14

Hello Richard,
I apologize for the inconvenience caused. Please try to repair AVG as suggested below to resolve the issue. To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Internet Security in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

15

Hi,
I have exactly the same problem and have followed the steps you suggested for Richard, but still get the same message that a newer version 17.6.2310 is available, but that the current program is up to date (version 17.5.3022)! 

Any clues?

2

Hello Richard,
I apologize for the inconvenience caused. Please try to repair AVG as suggested below to resolve the issue. To repair your AVG please follow these instructions:

Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
Open (Programs) -> Programs and Features, or Add or Remove Programs.
Select AVG Internet Security in the list of programs.
Click the Change or Change/Remove button.
Select Repair.
Follow the instructions on your screen to complete the installation.
Restart your computer.

5

Soory after doing this the heading is still saying "AVG OUT OF DATE" and "UPDATE NOW" but after trying to do this it says i'm already up to date but Heading stays in place. I have of course tried restarting the computer and running this from menu's and answering any Windows popups in the affirmative so please can you look into this further ?
it says 17.6.2310 is available but i can't get past my existing 17.5.3022(build 17.5.3585…203)

Help please it's driving me craaaaazy !

10

Mike, I appreciate your efforts in trying to fix the issue. In this case, I would request you to contact our chat technical support team
Contact AVG Support - AVG Phone Number, and Chat Support for further assistance.

7

Hello Martin,

I understand the inconvenience. From the screenshot, I see that the program got corrupted when trying to update the latest version. 
I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.

Note: Run AVG Clear tool first and then AVG remover.

8

Richard,
I appreciate your efforts to follow our suggestions. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.

6

Hello Venesa,
I appreciate your effort in resolving this issue. I have sent you an email, please follow the email instruction to connect with us remotely, we will check with your installed AVG program and we will help you to fix the update issues.
Best regards,
Alok.

9

Martin,

Thank you for letting us know.

I am glad I have fulfilled your expectations. You're welcome.

11

Hello Mike,

I apologize for the inconvenience. Please restart your computer once and open AVG Internet Security. Go to Menu> Settings > Update and update the program manually and check if that fixes the issue.

4

Hi guys,

I've followed all suggestions on this post to "update" the program. Nothing seems to work, and I don't want to pay to call the hotline. Can someone please help me? Thanks!

-Venesa