AVG paid for but rep would not download

Hello Elizabeth,
It’s perfectly understandable that you’re very upset about what’s happened. While verifying your account it seems that you have not made any contact with our technical support team and please be informed that we won't charge $499.99 for the installation of the AVG program. Please contact our official AVG Technical support team via https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security to assist you better in installation of the AVG program. If you still insist on refund please let us know and we are happy to assist you.
Thank you.

I need a refund.  On 5/24/16 I paid for and received an invoice and order confirmation and license from AVG (License number removed)     I followed the download directions and it was nearly done and I received a on scree message that AVG had eroded and to call for help. A tech signed me into   log me in and checked my computer for any problems. I told him that in the future I wanted to add my desk top also. He said that could be done and I immediately ask how much that would be if I did it at the same time as my laptop. He gave me a price of $499.99. I immediately said no I would just do the lap top that I had paid for. He refused to do the laptop and tried to convince me that I was being foolish. I explained very nicely that I was retired and could not just drop that kind of money. He continued to harass me and raised his voice at this time. I tried to explain again but he talked right over me. At this point I said good-bye and hung up the phone. He called back but I was too upset to answer. He left a voice message that said AVG would not refund my money and I would never be able to use AVG on any device I owned. I did not reply.
   I have never ever been treated in such a way by any service agent in my entire life.
I have downloaded another virus protection since this happened as I did not want to go unprotected.
I kindly request a refund from AVG. I honestly cannot say I will recommend your company in the near future. I am sorry as I have used AVG for many years with great satisfaction.
   If I have sent this to the wrong department please forward this letter to the correct person.
Sincerely,
Elizabeth Slack  (Phone Number Removed)  (Email id removed)

Hello Elizabeth,
It’s perfectly understandable that you’re very upset about what’s happened. While verifying your account it seems that you have not made any contact with our technical support team and please be informed that we won't charge $499.99 for the installation of the AVG program. Please contact our official AVG Technical support team via https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security to assist you better in installation of the AVG program. If you still insist on refund please let us know and we are happy to assist you.
Thank you.

I have a voicemail from the tech I spoke to that day. His call was made on Monday June 13th at 1:55. It is 17 seconds long, I saved that text message. It was made from 844-245-7733. The message was the following.If you would like to hear this meswsage please send me your phone number and I will be happy to forward it to you.
The tech makes mention of his records. I am sure he did not mention that he shouted at me when I said I wantedd to talk to a Manager.
   All I ask is a refund for the prouduct I purchased on line and was not downloaded.
Elizabeth