AVG paid subscription loaded however my account state that i ve not utilise it

AVG Protection
3

Hello Agatha,
You've reached the AVG community support forum.
I understand that, it shows you are not utilising your subscription. Please make sure to reactivate the application of your AVG subscription by following the below article :

After activating the application, please check in your AVG account after 24 hours and let us know, if the issue persits or not. 

Thank you for your understanding.
1

Hello,
i m quite sure i ve downloaded my AVG paid subscription on one device (for a multi-device subscription), however on my subscription page it says  0 device. why is this so?

2

Hello Agatha,
You've reached the AVG community support forum.
I understand that, it shows you are not utilising your subscription. Please make sure to reactivate the application of your AVG subscription by following the below article :

After activating the application, please check in your AVG account after 24 hours and let us know, if the issue persits or not. 

Thank you for your understanding.