Yes, I received your mail and shall read the instructions.
Regards,
Clen Voorn
Hello Clen,
I am sorry to hear that. Please let me know if you got a threat detection message from AVG that your notepad.exe is infected? If it is, then please be informed that this is a false detection and it was resolved in the recent update of AVG. I suggest you to follow the below steps and check if that fix the scanner issue:
Please open the AVG Internet Security installed in your computer and click on Menu->Settings->Components->Firewall->Customize->Change the application settings from "Auto Decide to "Allow". Once this is done, click on "Network Profile(Left side of the interface) and change the profile to "Private" if selected in "Public". Once this is done, please click on "System Rules" and enable the "Networking and Printer sharing" option and check if that fix the issue. If you face any difficulties, feel free to contact us.
I have in my PC a Trojan Horse virus FakeAV.auqd and it has infected c:/windows/system32/notepad.exe
I paid for this AVG protection but I can't get of this virus.
Can you pls send me the solution to get rit of it.
Now I can't use my scanner it doen's work any more.
Pls help me Aa soon as possible.
Hello,
I Can't open AVG, nothing is working.
What can i do now?
Can you look in my computer and fix it?
i have a fast internet connection.\Regards
Clen, I have sent the email instructions to get our additional support.
Did you get my email?
Clen,
Did you try to establish a remote connection with our technicians as per the email instructions to help you resolve the issue?
Hello,
New installation failed again after 4 times. The code is now 0xC0070517
Can I have your solution today, there is a lot of work to do and you make the mistake with your update from AVG.
Pls help me…
Clen,
Please follow those instructions to get in touch with our technical team and you should be able to resolve your issue.