AVG password doesn't work for app/program

Hi Dennis,

We're sorry for the inconvenience caused. We'll look into this & help you.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.

I can log-in to AVG website without issue, ID/PW works fine. Although when i attempt to sign-in to the AVG program itself on my computer it tells me the password is incorrect. I haven't changed my password recently. 

Do you have to create 2 separate accounts; 1) Program 2) website, or is there an issue of some kind? 
thanks
 

Hi Dennis,

We're sorry for the inconvenience caused. We'll look into this & help you.
We've sent you an email requesting further details. Please check your inbox/spam folders to find the email and use it to get back to us.